Day 3 started off much like the previous days with a relatively slow start but soon picked up once research started getting investigated. A vast majority of research had been looked over so I had decided that the following day I would get to work setting up OTRS on my staff machine.
The research offered a valuable look at business / IT practices which I truly do believe will be an extremely valuable asset to me when I go looking for work. This is giving me the experience I think I truly need.
I also met more of the ICT team and mingled with them. I feel confident enough to ask questions and talk amongst the team.
Day 4 has been the most productive day yet with the research getting put into practice.
OTRS has been successfully installed but I know realise how complex a system this is. The mirror database has been imported via SQLyog (fantastic program) so that all data now reflects what was already on the system. There are intermittent errors occurring for reasons yet unknown to me but Im hoping these will be resolved within the next few shifts I do.
Knowledge & experience is the key here so I really need to learn more about mySQL so I can better optimise and understand the database behind this system.
Learning Perl would be an advantage too !
