Today has been a very research orientated day with a lot of research getting conducted on OTRS which is the Open Source Ticketing System and ITIL which is the Information Technology Infrastructure Library.
Both these services are very extensive, each manual is a very heavy read but offers a large degree of information. OTRS is the main system which I have been researching. Yesterday seen me try out an online test suite which offered almost full functionality so my confidence with OTRS has risen. The system seems simple enough, managing and installing the system may be a completely different case.
I have also been investigating Perl Programming language, mainly because this is a pre requisite for OTRS. Many Operating Systems already implement Perl but Windows requires an additional download, this is packaged with OTRS.
Other things I have managed to get done today include paperwork for administrative purposes, this should hopefully allow me access to staff systems by next week. I should also have access to a full mirror image of the already existing OTRS system that is present on the Carnegie College network. The reason a mirror image will be used is so that any changes I may or may not make wont effect any of the already existing systems, this allows me almost free testing reign to try out and update the system.
The internship is going well and providing me with the experience I think I need to succeed in this field.
