Today seen me start my Internship at Carnegie College, working with the IT Department.
So far I have just been settling into my position, some details still need to be discussed and sorted. For example I still need to sign an agreement stating that I adhere to Carnegie Colleges policies when using their equipment and network.
My main tasks is looking to be working with an Open Source Internet Ticketing System known as OTRS. Now OTRS is a popular ticketing system for use on UNIX based machines such as FreeBSD, Linux & Mac OS X as well as Windows based computers. OTRS is an open source platform licensed under the AGPL act, effectively meaning it can be used free of charge by company’s and users alike.
Initially I will be getting a mirror image of the existing OTRS system that is already integrated into the Colleges infrastructure. From here I will test and expand the current system on my dummy machine, along the way documenting steps, processes & problems that may or may not occur. The college may then use my research and data to determine if the product is feasible to be rolled out across the whole campus etc.
I plan on installing OTRS on my home machine inside a virtual machine, this will allow me to test OTRS on many different architectures, i.e Windows, Linux etc.
To conclude, the day has been good, I started off by getting acquainted with the staff and my Student Induction was completed. I was then left to research OTRS. Tomorrow will no doubt be much the same as today, but this is a new system and software so I will be putting my time to good use trying to familiarise myself with these new programs and business practices.
